You buy leads, not calls
CallerSync is a marketplace. Every homeowner request is voice-qualified by an AI assistant, scored, and given a price before any contractor sees it. You browse the live leads that match your service area and decide which ones to buy. Nothing is assigned to you, and there is no per-call billing — you pay once, upfront, for the lead itself.
How a lead is scored and priced
Each lead carries a quality score built from six factors — things like urgency, the homeowner's intent, the value of the service, and how reachable they are. That score sets the price you see, together with how fresh the lead is. Higher-quality, higher-intent leads cost more; lower-scoring ones cost less. The price is always visible before you commit, so you decide whether a given lead is worth it to you.
What a single Purchase covers
- The full AI-qualification summary — urgency, scope, address, and availability
- The recording and transcript of the homeowner's qualification call
- The direct line to the homeowner so you can follow up
It is one upfront price for everything tied to that lead. There is no separate per-call charge afterward, regardless of how the conversation goes.
Exclusive or shared — your choice
On every lead you choose how to buy it. An exclusive Purchase removes the lead from every other contractor's feed and delivers it to you alone, so you're the only one calling — it carries a premium for that reason. A shared Purchase costs less and may be bought by up to five matched contractors in the same area, each separately. You see the type and the price before you buy.
How the prepaid wallet works
You fund a prepaid wallet through Stripe — add any amount you like — and each lead you Purchase is a single, immediate debit from that balance. When your balance drops below the price of a lead (or the minimum-balance setting), you simply won't be able to Purchase until you top up again. You don't lose your service area; you just pause buying. There's no subscription and no monthly minimum.
Unused wallet balance is always yours. If you've added funds you haven't spent, you can request them back to your original payment method.
When a Purchase is refundable
A completed lead Purchase is final as a general rule — by buying it you accept that you might not reach the homeowner, or that they might choose someone else or not hire at all. Those are sales outcomes, not billing errors.
We do issue narrow refunds when the lead data was objectively invalid at the time of Purchase, for example:
- A phone number that is disconnected or not in service on the first dial
- A demonstrably bot-generated submission
- A duplicate of a lead you Purchased very recently
The recording, transcript, and Purchase record in your dashboard are the source of truth for any refund request. See the Refund Policy for the full details.