Lead Terms
These Lead Terms govern your acquisition and use of consumer service-request leads through the CallerSync platform operated by QVANTUS CAPITAL LLC ("CallerSync"). They supplement our Terms of Service; defined terms have the same meaning here. By clicking "I accept" in the contractor portal, by topping up your wallet, or by accepting any lead, you agree to these Lead Terms.
1. Scope
CallerSync routes consumer service requests submitted via our web properties (e.g. hirecontractorstexas.com) to licensed contractors who have claimed coverage for the relevant service area. Each lead is intended to fulfill the specific request described.
2. Leads are provided AS IS
Leads are provided AS IS and AS AVAILABLE. CallerSync makes no warranty, express or implied, regarding lead quality, consumer intent, conversion, close rate, revenue, or that any lead will be reached, answered, or qualified. Lead pricing is not contingent on outcome.
3. Use restrictions
You will use each lead only to fulfill the specific service request described. You will NOT:
- resell, redistribute, share, or transfer leads or lead data to any third party;
- contact a consumer outside the channels CallerSync provides for the same request;
- repurpose lead data for marketing lists, lead-gen lists, or unrelated solicitation;
- contact a consumer who has replied STOP, opted out via our DNC form, or otherwise revoked consent.
4. Non-circumvention
You will not attempt to bypass the platform to receive equivalent leads through any side channel that avoids platform billing, including by contacting a lead source directly to contract outside CallerSync. Violations result in immediate termination and forfeiture of remaining wallet balance.
5. Payment-first
You must maintain a positive wallet balance at least equal to the resolved per-call price before accepting a lead. CallerSync reserves the per-call amount on accept; the reservation is settled or released according to the per-call pricing rules. You will not accept a lead while your wallet is below the minimum required balance.
6. Narrow refunds
Per-call charges are non-refundable except where the lead data was objectively invalid — for example, a number that returns "not in service" from the carrier on first dial, or a demonstrably bot-generated submission. Outcomes such as "no answer," "voicemail," "the customer didn't buy," or "customer was rude" are not refundable.
File disputes within seven (7) days of the charge by emailing legal@callersync.com with the call ID and a brief reason. We will review the call recording, transcript, and routing log and respond within ten (10) business days. Approved disputes credit the call to your wallet (not to the original payment method).
7. Suspension and termination
Non-payment, payment chargeback, repeated invalid disputes, or breach of these Lead Terms results in immediate suspension and may result in termination. Termination releases ZIP claims for re-claim and ends your right to access the Service.
8. Compliance — TCPA, DNC, and applicable law
You acknowledge that outbound calls and SMS to consumers are regulated by the federal Telephone Consumer Protection Act, the federal Do-Not-Call registry, state DNC lists (including the Texas No-Call list), and other state consumer-protection statutes (including 2025 Texas SB 140). You will:
- only contact a consumer through the channels CallerSync routes;
- not initiate independent outbound contact unless the consumer has separately and verifiably opted in to your business;
- immediately honor any STOP / opt-out signal you receive;
- hold every license, permit, insurance, and bond your trade requires.
9. Indemnification
You will defend, indemnify, and hold harmless CallerSync, QVANTUS CAPITAL LLC, and their officers, directors, employees, and agents from any claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of (a) your use or misuse of leads received through the platform, (b) any work you perform for any consumer matched through the platform, (c) any breach by you of these Lead Terms or applicable law (including TCPA and DNC obligations), or (d) any communication, advertisement, or representation you make to a consumer.
10. Lead lock and one-contractor-at-a-time
Each lead is locked to a single contractor at a time. The first contractor to accept receives the lock; subsequent attempts return an "already locked" response. If the contractor cannot reach the consumer within the lock TTL, the lead may be released and made available to the next-priority contractor on the same request.
11. Fraud and abuse
Call hijacking, scraping the platform, capturing consumer data outside the routed flow, generating fraudulent leads, or any attempt to manipulate billing constitutes immediate-termination behavior, in addition to any legal remedies available.
12. Disputes and evidence
CallerSync's logs (timestamps, routing decisions, call records, billing transactions, recordings, transcripts) are the source of truth for any dispute. Disputes filed outside the seven-day window will be denied unless required by law.
13. Versioning and acceptance
These Lead Terms are versioned. Each acceptance is recorded with your contractor ID, timestamp, IP address, user agent, terms version, and a tamper-evident HMAC signature. Material changes require re-acceptance before the next lead may be accepted.
14. Contact
QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Legal: legal@callersync.com
Support: support@callersync.com