Lead Terms
These Lead Terms govern your acquisition and use of consumer service-request leads through the CallerSync platform operated by QVANTUS CAPITAL LLC ("CallerSync"). They supplement our Terms of Service; defined terms have the same meaning here. By clicking "I accept" in the contractor portal, by saving a payment method, or by Purchasing any lead, you agree to these Lead Terms.
1. Scope
CallerSync routes consumer service requests submitted via our web properties (e.g. hirecontractorstexas.com) to licensed contractors who have claimed coverage for the relevant service area. Each lead is intended to fulfill the specific request described.
2. Leads are provided AS IS
Leads are provided AS IS and AS AVAILABLE. CallerSync makes no warranty, express or implied, regarding lead quality, consumer intent, conversion, close rate, revenue, or that any lead will be reached, answered, or qualified. Lead pricing is not contingent on outcome.
3. Use restrictions
You will use each lead only to fulfill the specific service request described. You will NOT:
- resell, redistribute, share, or transfer leads or lead data to any third party;
- contact a consumer outside the channels CallerSync provides for the same request;
- repurpose lead data for marketing lists, lead-gen lists, or unrelated solicitation;
- contact a consumer who has replied STOP, opted out via our DNC form, or otherwise revoked consent.
4. Non-circumvention
You will not attempt to bypass the platform to receive equivalent leads through any side channel that avoids platform billing, including by contacting a lead source directly to contract outside CallerSync. Violations result in immediate termination and forfeiture of any promotional credits.
5. Prepaid wallet and Upfront Purchase
CallerSync uses a prepaid wallet. You add funds to your wallet in advance via Stripe, and your balance is held against future Purchases. Each lead has a price displayed in your portal before you Purchase it. Clicking Purchase creates an immediate, one-time debit of that price from your wallet balance. A single Purchase covers the AI-assistant call summary and the direct call between you and the consumer — there is no per-call deduction after Purchase. You must hold enough wallet balance to cover the lead price (and any minimum-balance requirement) at the time of Purchase. Unused wallet funds remain yours and are refundable on request, subject to the Refund Policy.
6. Exclusive Purchases and the lead lock
Every lead is exclusive: only one contractor may Purchase a given lead. On Purchase the lead is removed from all other contractors' feeds and delivered solely to the Purchasing contractor — it is never resold or shared with other contractors. The price is displayed before Purchase. Purchases are first-come-first-served; once a lead is Purchased, subsequent attempts return an "already Purchased" response.
7. Narrow refunds
Lead Purchases are non-refundable except where the lead data was objectively invalid — for example, a number that returns "not in service" from the carrier on first dial, a duplicate of a recent prior Purchase, or a demonstrably bot-generated submission. Outcomes such as "no answer," "voicemail," "the consumer didn't buy," "chose another contractor," or "consumer was rude" are not refundable.
File disputes within seven (7) days of the Purchase by emailing [email protected] with the lead ID and a brief reason. We will review the call recording, transcript, and routing log and respond within ten (10) business days. Approved disputes are issued, at our discretion, as a credit toward a future Purchase or as a refund to the original payment method.
8. Suspension and termination
Non-payment, payment chargeback, repeated invalid disputes, or breach of these Lead Terms results in immediate suspension and may result in termination. Termination releases ZIP claims for re-claim and ends your right to access the Service.
9. Compliance — TCPA, DNC, and applicable law
You acknowledge that outbound calls and SMS to consumers are regulated by the federal Telephone Consumer Protection Act, the federal Do-Not-Call registry, state DNC lists (including the Texas No-Call list), and other state consumer-protection statutes (including 2025 Texas SB 140). You will:
- only contact a consumer through the channels CallerSync routes;
- not initiate independent outbound contact unless the consumer has separately and verifiably opted in to your business;
- immediately honor any STOP / opt-out signal you receive;
- hold every license, permit, insurance, and bond your trade requires.
10. Indemnification
You will defend, indemnify, and hold harmless CallerSync, QVANTUS CAPITAL LLC, and their officers, directors, employees, and agents from any claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of (a) your use or misuse of leads received through the platform, (b) any work you perform for any consumer matched through the platform, (c) any breach by you of these Lead Terms or applicable law (including TCPA and DNC obligations), or (d) any communication, advertisement, or representation you make to a consumer.
11. Lead delivery
On Purchase, the consumer's contact information and request details are made available in your portal and (for exclusive Purchases) removed from other contractors' feeds. CallerSync does not guarantee that the consumer will answer, respond, hire any contractor, or be a fit for your service.
12. Fraud and abuse
Call hijacking, scraping the platform, capturing consumer data outside the routed flow, generating fraudulent leads, or any attempt to manipulate billing constitutes immediate-termination behavior, in addition to any legal remedies available.
13. Disputes and evidence
CallerSync's logs (timestamps, routing decisions, call records, billing transactions, recordings, transcripts) are the source of truth for any dispute. Disputes filed outside the seven-day window will be denied unless required by law.
14. Versioning and acceptance
These Lead Terms are versioned. Each acceptance is recorded with your contractor ID, timestamp, IP address, user agent, terms version, and a tamper-evident HMAC signature. Material changes require re-acceptance before the next lead may be accepted.
15. Contact
QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Legal: [email protected]
Support: [email protected]