Refund Policy
This Refund Policy explains how QVANTUS CAPITAL LLC (d/b/a CallerSync) handles refunds for wallet top-ups and per-call charges on the CallerSync platform. It supplements the Terms of Service; defined terms have the same meaning here.
1. Pre-paid wallet model
CallerSync runs on a pre-paid wallet. You add funds via Stripe-hosted checkout and we deduct charges as calls connect, leads are accepted, or AI appointments are booked. We do not bill you on a recurring subscription; there is nothing to cancel.
2. Top-up refunds
- Unused balance. If you have not used any portion of a top-up, you may request a refund of the unused balance to the original payment method within seven (7) days of the top-up by emailing legal@callersync.com from the account email.
- Partial use. Once any portion of a top-up has been spent (on a call, a lead, or an appointment), the top-up becomes non-refundable for the spent portion. The remaining unused balance is still eligible for refund within the same seven-day window.
- Old top-ups. Refunds are not available for top-ups older than seven (7) days, unused or otherwise. Unused balance remains in your wallet and can be used at any time while your account is active.
- Account closure. If you close the account or we terminate it without cause, any unused balance is refundable to the original payment method on written request within thirty (30) days of closure.
3. Per-call and per-appointment dispute
If you believe a specific charge is incorrect — for example, the call did not connect, the caller was already a customer, the lead was a misdial, or the AI booked an appointment in error — you can dispute it within seven (7) days of the charge appearing in your transaction log.
Send the dispute to legal@callersync.com with:
- the call ID or transaction reference visible in your portal,
- the date/time of the call,
- a brief reason for the dispute.
We will review the call recording, transcript, and routing logs and respond within ten (10) business days. If the dispute is upheld, we credit the call to your wallet (not to the original payment method). If the dispute is denied, we will explain the basis.
4. Chargebacks
Please contact us before initiating a card chargeback. Chargebacks bypass our review and cost us a non-refundable fee from Stripe; an account with a confirmed chargeback may be suspended pending review and any disputed amount, plus the chargeback fee, may be deducted from the wallet. We will work with you in good faith to resolve any billing concern without going through the card network.
5. Promotional credits and bonuses
Promotional credits, sign-up bonuses, and any other non-cash credits added to your wallet are not refundable to a payment method under any circumstance. They are consumed first when calls are billed and are forfeited on account termination.
6. How to request a refund
Email legal@callersync.com from the email address on your CallerSync account. Include:
- account email,
- top-up date and amount (or the call/transaction ID for a per-charge dispute),
- reason for the request.
We aim to acknowledge within two (2) business days and resolve within ten (10) business days. Approved refunds typically appear on the original card within 5–10 business days, depending on the issuer.
7. Changes
We may update this Refund Policy from time to time. Material changes will be announced by email or in the portal at least seven (7) days before they take effect. The version in force at the time of a top-up governs that top-up.
8. Contact
QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Billing & refunds: legal@callersync.com
Support: support@callersync.com