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Refund Policy

Effective date: May 25, 2026 · Last updated: May 25, 2026

This Refund Policy explains how QVANTUS CAPITAL LLC (d/b/a CallerSync) handles refunds for lead Purchases on the CallerSync platform. It supplements the Terms of Service and the Lead Terms; defined terms have the same meaning here.

1. Prepaid wallet and per-lead Purchase model

CallerSync runs on a prepaid-wallet, per-lead Purchase model. You add funds to your wallet in advance via Stripe, and each lead has a price visible in your portal before you Purchase it. Clicking Purchase creates an immediate, one-time debit of that price from your wallet balance. A single Purchase covers all forms of delivery for that lead, including the AI-assistant call summary and the direct call between you and the consumer. There is no subscription and no per-call deduction after Purchase. This policy distinguishes between two things: unused wallet balance (funds you have added but not yet spent), which is refundable to your original payment method on request, and a completed lead Purchase (a price already debited for a specific lead), which is final except for the narrow invalid-data exceptions described below.

2. Lead Purchases are non-refundable as a general rule

Lead Purchases are final and non-refundable once completed. By Purchasing a lead you accept the risk that you may not reach the consumer, that the consumer may choose a different contractor, or that the consumer may not ultimately hire anyone. Outcomes such as "no answer," "voicemail," "the consumer didn't buy," "the consumer chose someone else," or "the consumer was rude" are not eligible for refund.

3. Narrow refund exceptions (invalid lead data)

We will review a refund request for a specific Purchase only where the lead data was objectively invalid at the time of Purchase. Examples that may qualify:

  • The consumer's phone number is reported by the carrier as "not in service" or "disconnected" on first dial within 24 hours of Purchase.
  • The lead is demonstrably bot-generated, a duplicate of a lead you already Purchased within the prior 30 days, or contains nonsense data (e.g., random characters in the address field).
  • The ZIP code or service category materially differs from what was displayed in your portal at the moment of Purchase due to a CallerSync data error.

Requests must be filed within seven (7) days of the Purchase by emailing [email protected] with:

  • the lead ID or Purchase reference visible in your portal,
  • the date and time of the Purchase,
  • a brief reason and any evidence (e.g., carrier disconnect notice, duplicate lead ID).

We will review the lead record, call attempts, recording, transcript, and routing log, and respond within ten (10) business days. Approved refunds are issued, at our discretion, either as a credit toward a future lead Purchase or as a refund to the original payment method. If the request is denied, we will explain the basis. CallerSync's logs are the source of truth for any refund decision.

4. Exclusive Purchases

Every lead is exclusive: your Purchase removes the lead from all other contractors' feeds and delivers it solely to you. Because exclusivity has independent value to you and forecloses sale to other contractors, Purchases are non-refundable in all circumstances except the narrow invalid-data exceptions in Section 3.

5. Chargebacks

Please contact us before initiating a card chargeback. Chargebacks bypass our review and cost us a non-refundable fee from Stripe. An account with a confirmed chargeback may be suspended pending review and any disputed amount, plus the chargeback fee, may be debited against any pending Purchases or recovered through collection. We will work with you in good faith to resolve any billing concern without going through the card network.

6. Promotional credits

Any promotional credit, sign-up bonus, or non-cash credit applied to a Purchase is not refundable to a payment method under any circumstance, and is forfeited on account termination. Credits are consumed first when a Purchase is billed.

7. How to request a refund

Email [email protected] from the email address on your CallerSync account. Include:

  1. account email,
  2. lead ID or Purchase reference,
  3. reason for the request and any supporting evidence.

We aim to acknowledge within two (2) business days and resolve within ten (10) business days. Approved refunds to the original card typically appear within 5–10 business days, depending on the issuer.

8. Changes

We may update this Refund Policy from time to time. Material changes will be announced by email or in the portal at least seven (7) days before they take effect. The version in force at the time of a Purchase governs that Purchase.

9. Contact

QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Billing & refunds: [email protected]
Support: [email protected]