TermsLead TermsPrivacyPrivacy RightsCookiesSMS TermsDo-Not-CallRefund

Terms of Service

Effective date: May 25, 2026 · Last updated: June 5, 2026

These Terms of Service ("Terms") form a binding agreement between QVANTUS CAPITAL LLC, a Delaware limited liability company with registered address at 8 The Green Ste B, Dover, DE 19901, USA ("CallerSync," "we," "us," or "our"), and the contractor, business, or sole proprietor ("you" or "Contractor") that registers an account at callersync.comor otherwise uses the CallerSync platform (the "Service").

By creating an account, clicking "I agree," Purchasing a lead, or using the Service in any way, you accept these Terms. If you do not accept them, do not use the Service.

1. The Service

CallerSync is a business-to-business platform that distributes consumer service-request leads to contractors and routes the resulting phone calls. Features include ZIP-code coverage, an AI voice assistant that may call the consumer first to confirm details, per-lead Purchases priced by a dynamic quality-score model, call recording and transcription, post-call AI reports, and analytics. The Service is provided to US-based service businesses only.

2. Eligibility

You represent that you are at least 18 years old, that you are authorized to bind the business you represent, and that you hold every license, permit, insurance, and bond required by law for the trades you advertise on the Service. You are solely responsible for the legality of the work you perform with leads received through the Service.

3. Accounts and security

You must provide accurate registration information and keep it current. You are responsible for all activity on your account, including activity by employees or agents you authorize. Notify us at [email protected] immediately if you suspect unauthorized access. We may suspend or terminate accounts that show signs of fraud, chargeback abuse, or stolen credentials.

4. Lead Purchases, pricing, and billing

The Service operates on a prepaid-wallet, per-lead Purchase model. You add funds to your wallet in advance via Stripe-hosted checkout, and each lead has a price visible in your portal before you Purchase it. Clicking Purchase creates an immediate, one-time debit of that price from your wallet balance. There is no subscription and no per-call deduction after Purchase. Unused wallet balance is refundable on request as described in the Refund Policy.

  • What a Purchase covers. A single Purchase price covers all forms of delivery for that lead, including the AI-assistant call summary and the direct call between you and the consumer.
  • Exclusive leads. Every lead is exclusive: a Purchase removes the lead from all other contractors' feeds and delivers it solely to you. A given lead is sold to one contractor only and is never resold or shared with other contractors.
  • Dynamic pricing. Lead prices are computed by a quality-score model (quality band × freshness, subject to a minimum price floor) and may change between leads. The price displayed at the moment you click Purchase is the price billed.
  • Authorization. By saving a payment method and Purchasing a lead, you authorize CallerSync to charge that payment method, via Stripe, the displayed Purchase amount for that lead.

Pricing rules are visible in your portal and may change. Continued use after a change is acceptance of the new pricing.

5. Refunds

Lead Purchases are final and non-refundable as a general rule. Narrow refunds are available only where the lead data was objectively invalid (for example, a number that returns "not in service" on first dial, a duplicate of a recent prior Purchase, or a demonstrably bot-generated submission). Outcomes such as no answer, voicemail, "didn't buy," or "chose another contractor" are not refundable. Requests must be filed within seven (7) days of the Purchase by emailing [email protected]. See our Refund Policy for the full process.

6. Lead routing — no exclusivity by ZIP

Claiming a ZIP makes leads in that ZIP visible to you in the portal but does not grant geographic exclusivity. Multiple contractors may claim the same ZIP, and CallerSync may add or remove ZIP availability at any time. Exclusivity to a specific lead arises through your Purchase of that lead — each lead is sold to one contractor only. We make no guarantee about lead volume, lead quality, conversion rate, or that any specific lead will be available to you.

7. AI assistant disclaimer

CallerSync uses an AI voice assistant that may call the consumer first to confirm details about the requested job, and provides a structured post-call AI report to the Purchasing contractor. The AI may misunderstand, transcribe incorrectly, or capture details imperfectly. You are responsible for independently confirming all relevant details with the consumer before performing work. CallerSync is not liable for miscommunications, scheduling conflicts, or errors arising from the AI assistant.

8. Communications consent and call recording

You consent to receive operational communications (transactional email, SMS, and voice calls) from CallerSync at the contact details you provide, including those generated by automated systems. SMS specifics — message types, opt-out (STOP), HELP, frequency, and carrier disclaimers — are set out in our SMS Terms. You may revoke consent at any time by replying STOP to any CallerSync message; revocation takes effect immediately and is irrevocable until you submit a new service request or otherwise re-opt-in through a fresh, web-form-captured consent.

You authorize CallerSync and its telephony providers (Twilio, Vapi) to record and transcribe inbound and outbound calls placed through the Service for quality, billing, dispute resolution, and AI-training purposes, subject to our Privacy Policy and applicable two-party-consent state laws (which we satisfy by playing an audible recording disclosure on the caller leg before any conversation begins).

8a. Site and portal session recording

You acknowledge and agree that CallerSync records your sessions in the contractor portal and on its websites using its own first-party session-replay technology. These recordings capture page views, clicks, scrolling, navigation, and form activity (with the text you type masked) and are used to secure the Service, prevent and investigate fraud, debug issues, resolve billing and lead disputes, and document account activity. Recordings are stored on CallerSync's own infrastructure, are not sold or shared with advertisers, and are governed by our Privacy Policy.

9. Acceptable use and prohibited verticals

You will not, and will not permit any third party to:

  • resell, redistribute, or sublicense leads or call recordings to third parties;
  • scrape, mirror, or systematically extract data from the portal;
  • upload or transmit unlawful, fraudulent, harassing, or infringing content;
  • circumvent billing, rate limits, ZIP caps, or routing logic;
  • use the Service to compete with CallerSync or build a competing product;
  • interfere with the Service's security, integrity, or availability;
  • use the Service for any prohibited vertical, including: multi-level marketing or pyramid schemes; debt collection or debt-relief; adult services; firearms or controlled substances; cryptocurrency or high-risk financial promotion; gambling; payday or short-term lending; immigration, legal-services, or tax-relief solicitation; or any industry that the FTC, FCC, Twilio, or the CTIA/TCR has flagged as high-risk for telephone or SMS solicitation.

Violation may result in immediate suspension, forfeiture of any promotional credits, and termination.

9a. No emergency services; HIPAA exclusion

The Service is not a substitute for emergency servicesand must not be used to summon emergency response. In an emergency, dial 911 or your local emergency number.

The Service is not HIPAA-compliant. You will not transmit, upload, or solicit Protected Health Information (PHI) through CallerSync. If your trade involves any incidental health-related information (for example, mold remediation in a residence), you are responsible for handling it outside the Service in a manner compliant with applicable law. CallerSync is not a HIPAA Business Associate and will not sign a Business Associate Agreement.

9b. Telecom dependencies and carrier filtering

The Service depends on third-party telecommunications providers (Twilio, Vapi, the major US mobile carriers) and the public switched telephone network. CallerSync is not liable for any delay, failure, blocking, filtering, mis-delivery, or quality degradation of any call or SMS that results from carrier policies (including A2P 10DLC throughput throttling, carrier-side spam labeling, or content-based blocking), upstream provider outages, or general network conditions. We will use commercially reasonable efforts to mitigate such issues but make no guarantee of message delivery, call connection, or call quality.

10. Suspension and termination

Either party may terminate the agreement at any time for any reason. CallerSync may suspend or terminate the account immediately for non-payment, chargebacks, fraud, unlicensed practice, repeated low ratings, or breach of these Terms. On termination, your right to access the Service ends, completed lead Purchases remain final, and ZIP claims are released for re-claim by other contractors.

11. Intellectual property

CallerSync, the CallerSync logo, the platform software, the dashboards, the routing algorithms, and all related materials are the property of QVANTUS CAPITAL LLC and are protected by US and international intellectual-property law. Subject to your compliance with these Terms, you receive a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes. You retain ownership of the data you submit; you grant CallerSync a worldwide, royalty-free license to process that data as needed to operate, secure, and improve the Service.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. CALLERSYNC DOES NOT WARRANT LEAD QUALITY, CALLER INTENT, CONVERSION, OR REVENUE. CALLERSYNC IS NOT A LICENSED CONTRACTOR AND DOES NOT PERFORM, SUPERVISE, OR GUARANTEE ANY HOME-SERVICE WORK.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLERSYNC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CALLERSYNC IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100). IN NO EVENT WILL CALLERSYNC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY.

14. Indemnification

You will defend, indemnify, and hold harmless CallerSync, QVANTUS CAPITAL LLC, and their officers, directors, employees, and agents from any claim, loss, damage, liability, cost, and expense (including reasonable attorneys' fees) arising out of (a) work you perform for any customer matched through the Service, (b) your breach of these Terms or any law, (c) your unlicensed practice of any trade, or (d) any communication, advertisement, or representation you make to a customer.

15. Governing law, arbitration, class waiver

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration is Wilmington, Delaware; the language is English; the arbitrator's award is enforceable in any court of competent jurisdiction. Either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access.

Class-action waiver. All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate or join more than one person's claims. If a court of competent jurisdiction finds the class-action waiver unenforceable, that specific provision is severable and the remainder of this Section 15 (including the arbitration agreement) survives.

Jury-trial waiver. To the maximum extent permitted by law, each party knowingly and voluntarily waives any right to a trial by jury in any action or proceeding arising out of or related to these Terms or the Service.

AAA fees. Filing and arbitrator fees will be allocated in accordance with the applicable AAA fee schedule. If you are an individual contractor (sole proprietor) and demonstrate that the standard fee allocation would be cost-prohibitive relative to court filing fees for an equivalent claim, CallerSync will, on written request, advance the difference, subject to recovery at the end of the arbitration if you do not prevail.

Small-claims carveout. Either party may bring an individual action in small claims court for any dispute within that court's jurisdiction.

16. Changes to these Terms

We may revise these Terms at any time. Material changes will be announced by email to the address on file or by a notice in the portal at least seven (7) days before they take effect. Continued use of the Service after the effective date is acceptance of the revised Terms.

17. Force majeure

Neither party is liable for any failure or delay in performance arising from causes beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil disturbance, labor action, government action, public health emergency, telecommunications carrier outages, denial-of-service attacks, internet backbone failures, or failures of upstream cloud or telephony providers. The affected party will use commercially reasonable efforts to resume performance as soon as reasonably practicable.

18. Miscellaneous

These Terms, together with the Privacy Policy, Refund Policy, Lead Terms, and SMS Terms, are the entire agreement between the parties on the subject matter and supersede prior agreements. If any provision is held unenforceable, the remainder will remain in effect. CallerSync's failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; CallerSync may assign them in connection with a merger, acquisition, or sale of assets. Notices to CallerSync must be sent to [email protected] with a copy to QVANTUS CAPITAL LLC, 8 The Green Ste B, Dover, DE 19901, USA.

19. Contact

QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Legal: [email protected]
Support: [email protected]