Terms of Service
These Terms of Service ("Terms") form a binding agreement between QVANTUS CAPITAL LLC, a Delaware limited liability company with registered address at 8 The Green Ste B, Dover, DE 19901, USA ("CallerSync," "we," "us," or "our"), and the contractor, business, or sole proprietor ("you" or "Contractor") that registers an account at callersync.comor otherwise uses the CallerSync platform (the "Service").
By creating an account, clicking "I agree," topping up your wallet, or using the Service in any way, you accept these Terms. If you do not accept them, do not use the Service.
1. The Service
CallerSync is a business-to-business platform that routes inbound homeowner phone calls and outbound lead bridges to service contractors. Features include ZIP-code claiming with priority/cascade routing, AI-assisted call answering and appointment booking, call recording and transcription, a pre-paid wallet, and analytics. The Service is provided to US-based service businesses only.
2. Eligibility
You represent that you are at least 18 years old, that you are authorized to bind the business you represent, and that you hold every license, permit, insurance, and bond required by law for the trades you advertise on the Service. You are solely responsible for the legality of the work you perform with leads received through the Service.
3. Accounts and security
You must provide accurate registration information and keep it current. You are responsible for all activity on your account, including activity by employees or agents you authorize. Notify us at legal@callersync.com immediately if you suspect unauthorized access. We may suspend or terminate accounts that show signs of fraud, chargeback abuse, or stolen credentials.
4. Pre-paid wallet, pricing, and billing
The Service operates on a pre-paid wallet model. You add funds via Stripe-hosted checkout and CallerSync deducts charges as the Service is used.
- Forward calls. A per-call fee is charged when a call connects to you and meets the minimum-duration threshold. The price is the resolved value from (a) the per-ZIP override, (b) the per-contractor override, or (c) the global base price, in that order of precedence, multiplied by any active pricing multipliers.
- AI-agent appointments. When the AI assistant books an appointment, a flat per-appointment fee applies. AI bookings have no per-ZIP overrides — only the AI base price plus active multipliers.
- Dynamic pricing. CallerSync may publish multipliers (for surge demand, premium service categories, or promotions) that adjust the resolved price. The price shown in your dashboard at the moment of charge is the price billed.
- Low balance. If your wallet falls below the minimum balance, the Service may stop routing calls or leads to you until you top up.
Pricing rules and minimums are visible in your portal and may change. Continued use after a change is acceptance of the new pricing.
5. Refunds
Wallet top-ups are non-refundable once any portion has been used. Unused balance may be refunded to the original payment method on written request to legal@callersync.com within seven (7) days of the top-up. Disputes over a specific call charge must be raised within seven (7) days of that charge appearing on your transaction log; we will review the call record and refund the call to your wallet at our discretion. See our Refund Policy for details.
6. Lead and call routing — no exclusivity
ZIP claims grant you a routing position (primary, backup #2, backup #3, …) but do not grant geographic exclusivity. Multiple contractors may claim the same ZIP and CallerSync may add or remove ZIP availability at any time. We make no guarantee about call volume, lead quality, conversion rate, or that any specific lead will be routed to you.
7. AI agent disclaimer
If you enable AI-agent mode, an automated voice assistant answers calls on your behalf, checks availability against your business hours and services, and may book appointments. The AI may misunderstand, transcribe incorrectly, or book in error. You are responsible for confirming each appointment with the customer and for the work performed. CallerSync is not liable for missed appointments, miscommunications, or scheduling conflicts caused by the AI agent.
8. Communications consent and call recording
You consent to receive operational communications (transactional email, SMS, and voice calls) from CallerSync at the contact details you provide, including those generated by automated systems. SMS specifics — message types, opt-out (STOP), HELP, frequency, and carrier disclaimers — are set out in our SMS Terms. You may revoke consent at any time by replying STOP to any CallerSync message; revocation takes effect immediately and is irrevocable until you submit a new service request or otherwise re-opt-in through a fresh, web-form-captured consent.
You authorize CallerSync and its telephony providers (Twilio, Vapi) to record and transcribe inbound and outbound calls placed through the Service for quality, billing, dispute resolution, and AI-training purposes, subject to our Privacy Policy and applicable two-party-consent state laws (which we satisfy by playing an audible recording disclosure on the caller leg before any conversation begins).
9. Acceptable use
You will not, and will not permit any third party to:
- resell, redistribute, or sublicense leads or call recordings to third parties;
- scrape, mirror, or systematically extract data from the portal;
- upload or transmit unlawful, fraudulent, harassing, or infringing content;
- circumvent billing, rate limits, ZIP caps, or routing logic;
- use the Service to compete with CallerSync or build a competing product;
- interfere with the Service's security, integrity, or availability.
Violation may result in immediate suspension, forfeiture of remaining wallet balance, and termination.
10. Suspension and termination
Either party may terminate the agreement at any time for any reason. CallerSync may suspend or terminate the account immediately for non-payment, chargebacks, fraud, unlicensed practice, repeated low ratings, or breach of these Terms. On termination, your right to access the Service ends; unused wallet balance, if any, may be refunded subject to Section 5; ZIP claims are released for re-claim by other contractors.
11. Intellectual property
CallerSync, the CallerSync logo, the platform software, the dashboards, the routing algorithms, and all related materials are the property of QVANTUS CAPITAL LLC and are protected by US and international intellectual-property law. Subject to your compliance with these Terms, you receive a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal business purposes. You retain ownership of the data you submit; you grant CallerSync a worldwide, royalty-free license to process that data as needed to operate, secure, and improve the Service.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. CALLERSYNC DOES NOT WARRANT LEAD QUALITY, CALLER INTENT, CONVERSION, OR REVENUE. CALLERSYNC IS NOT A LICENSED CONTRACTOR AND DOES NOT PERFORM, SUPERVISE, OR GUARANTEE ANY HOME-SERVICE WORK.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLERSYNC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CALLERSYNC IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100). IN NO EVENT WILL CALLERSYNC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY.
14. Indemnification
You will defend, indemnify, and hold harmless CallerSync, QVANTUS CAPITAL LLC, and their officers, directors, employees, and agents from any claim, loss, damage, liability, cost, and expense (including reasonable attorneys' fees) arising out of (a) work you perform for any customer matched through the Service, (b) your breach of these Terms or any law, (c) your unlicensed practice of any trade, or (d) any communication, advertisement, or representation you make to a customer.
15. Governing law, arbitration, class waiver
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration is Wilmington, Delaware; the language is English; the arbitrator's award is enforceable in any court of competent jurisdiction. Either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access.
Class-action waiver. All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate or join more than one person's claims.
16. Changes to these Terms
We may revise these Terms at any time. Material changes will be announced by email to the address on file or by a notice in the portal at least seven (7) days before they take effect. Continued use of the Service after the effective date is acceptance of the revised Terms.
17. Miscellaneous
These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between the parties on the subject matter and supersede prior agreements. If any provision is held unenforceable, the remainder will remain in effect. CallerSync's failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; CallerSync may assign them in connection with a merger, acquisition, or sale of assets. Notices to CallerSync must be sent to legal@callersync.com with a copy to QVANTUS CAPITAL LLC, 8 The Green Ste B, Dover, DE 19901, USA.
18. Contact
QVANTUS CAPITAL LLC
8 The Green Ste B, Dover, DE 19901, USA
Legal: legal@callersync.com
Support: support@callersync.com